{
  "virtual_packages": [
    {
      "n": 1,
      "name": "WebGo Connect",
      "price": 39,
      "minutes": 500,
      "tag": "Basic Entry",
      "color": "green",
      "routes": "1 main route",
      "desc": "Starter virtual reception for small businesses that want simple call capture, voicemail, basic message taking, and owner forwarding.",
      "caps": {
        "emails": 50,
        "messages": 50,
        "recordings": 25,
        "cases": 20,
        "manager": 0,
        "mode": "Automatic with owner forwarding"
      },
      "features": [
        "Sofia basic reception",
        "Basic call capture",
        "Basic voicemail recorder",
        "Owner forwarding",
        "Usage meter",
        "Basic evidence log"
      ],
      "sample_usage": {
        "voice": 124,
        "recorder": 22,
        "mailbox": 13,
        "messages": 6,
        "ai": 5,
        "manager": 0
      }
    },
    {
      "n": 2,
      "name": "WebGo Starter Plus",
      "price": 139,
      "minutes": 1000,
      "tag": "Good Start",
      "color": "cyan",
      "routes": "2 routes",
      "desc": "More room for active small businesses with stronger tracking, more processed minutes, and better intake control.",
      "caps": {
        "emails": 125,
        "messages": 125,
        "recordings": 60,
        "cases": 45,
        "manager": 5,
        "mode": "Automatic with review"
      },
      "features": [
        "Everything in Package 1",
        "2 service routes",
        "Mailbox intake",
        "Simple email draft support",
        "Message log",
        "Weekly usage review"
      ],
      "sample_usage": {
        "voice": 164,
        "recorder": 36,
        "mailbox": 50,
        "messages": 22,
        "ai": 8,
        "manager": 0
      }
    },
    {
      "n": 3,
      "name": "WebGo Business Core",
      "price": 299,
      "minutes": 1500,
      "tag": "Small Business",
      "color": "orange",
      "routes": "3 routes",
      "desc": "The first full small-business operating layer with call tracking, messages, voicemail, basic workflow, and activation support.",
      "caps": {
        "emails": 250,
        "messages": 250,
        "recordings": 120,
        "cases": 85,
        "manager": 15,
        "mode": "Automatic with review"
      },
      "features": [
        "Everything in Package 2",
        "3 service routes",
        "Callback queue",
        "Voicemail transcription",
        "Basic Gemini/OpenAI summaries",
        "Service ticket board"
      ],
      "sample_usage": {
        "voice": 248,
        "recorder": 60,
        "mailbox": 83,
        "messages": 37,
        "ai": 37,
        "manager": 0
      }
    },
    {
      "n": 4,
      "name": "WebGo Business Pro",
      "price": 499,
      "minutes": 2000,
      "tag": "Most Popular",
      "color": "purple",
      "routes": "5 routes",
      "desc": "Recommended for active businesses that need a real customer operating center, more routes, stronger dashboard control, and package-ready workflow.",
      "caps": {
        "emails": 450,
        "messages": 450,
        "recordings": 220,
        "cases": 150,
        "manager": 35,
        "mode": "Automatic with review + manager queue"
      },
      "features": [
        "Everything in Package 3",
        "5 service routes",
        "Customer service desk",
        "Manager review queue",
        "Daily report panel",
        "Forecast alerts"
      ],
      "sample_usage": {
        "voice": 348,
        "recorder": 93,
        "mailbox": 129,
        "messages": 57,
        "ai": 57,
        "manager": 36
      }
    },
    {
      "n": 5,
      "name": "WebGo Growth",
      "price": 999,
      "minutes": 3000,
      "tag": "Best Value",
      "color": "blue",
      "routes": "8 routes",
      "desc": "Virtual operations plus growth support for businesses that want service, follow-up, presence, and platform activation together.",
      "caps": {
        "emails": 700,
        "messages": 700,
        "recordings": 350,
        "cases": 250,
        "manager": 60,
        "mode": "Automatic + growth follow-up"
      },
      "features": [
        "Everything in Package 4",
        "8 service routes",
        "Growth follow-up desk",
        "Website/presence hooks",
        "Platform activation checklist",
        "More automation controls"
      ],
      "sample_usage": {
        "voice": 420,
        "recorder": 112,
        "mailbox": 156,
        "messages": 69,
        "ai": 69,
        "manager": 43
      }
    },
    {
      "n": 6,
      "name": "WebGo Growth Plus",
      "price": 1850,
      "minutes": 4000,
      "tag": "Advanced Growth",
      "color": "pink",
      "routes": "12 routes",
      "desc": "Built for companies with multiple areas, stronger intake, more traffic, more platform activity, and deeper reporting.",
      "caps": {
        "emails": 1000,
        "messages": 1000,
        "recordings": 520,
        "cases": 380,
        "manager": 100,
        "mode": "Automatic + department routing"
      },
      "features": [
        "Everything in Package 5",
        "12 service routes",
        "Multi-area routing",
        "Advanced reporting",
        "Escalation rules",
        "Department activity folders"
      ],
      "sample_usage": {
        "voice": 636,
        "recorder": 171,
        "mailbox": 237,
        "messages": 105,
        "ai": 105,
        "manager": 66
      }
    },
    {
      "n": 7,
      "name": "WebGo Operations Pro",
      "price": 2950,
      "minutes": 6000,
      "tag": "Pro Operations",
      "color": "teal",
      "routes": "20 routes",
      "desc": "For clinics, contractors, service companies, offices, departments, and businesses that need serious routing and reporting.",
      "caps": {
        "emails": 1500,
        "messages": 1500,
        "recordings": 800,
        "cases": 600,
        "manager": 160,
        "mode": "Automatic + operations monitoring"
      },
      "features": [
        "Everything in Package 6",
        "20 service routes",
        "Operations monitoring",
        "SLA-style alerts",
        "Advanced manager controls",
        "Priority workflow board"
      ],
      "sample_usage": {
        "voice": 780,
        "recorder": 210,
        "mailbox": 291,
        "messages": 129,
        "ai": 129,
        "manager": 81
      }
    },
    {
      "n": 8,
      "name": "WebGo Enterprise Center",
      "price": "6500+",
      "minutes": 10000,
      "tag": "Executive / Custom",
      "color": "gold",
      "routes": "30\u201360 routes",
      "desc": "Executive virtual operating center for larger companies needing advanced configuration, multi-area control, priority support, and custom workflow.",
      "caps": {
        "emails": 2500,
        "messages": 2500,
        "recordings": 1400,
        "cases": 1000,
        "manager": 300,
        "mode": "Executive custom operation mode"
      },
      "features": [
        "Everything in Package 7",
        "30\u201360 routes",
        "Executive command center",
        "Custom workflow mapping",
        "Multi-branch/network support",
        "Priority configuration"
      ],
      "sample_usage": {
        "voice": 1152,
        "recorder": 312,
        "mailbox": 432,
        "messages": 192,
        "ai": 192,
        "manager": 120
      }
    }
  ],
  "phone_line": {
    "name": "WebGo Local Business Line",
    "regular": 24.99,
    "bundle": 14.99,
    "routing": "(813) 535-3881 central routing line",
    "note": "Local lines only. No toll-free/free numbers."
  },
  "modules": [
    {
      "id": "sofia",
      "name": "Sof\u00eda Reception Desk",
      "emoji": "\ud83e\udd16",
      "min_level": 1,
      "desc": "Main live assistant layer for answering, greeting, routing, and documenting customer activity.",
      "details": [
        "Greeting script and customer identification",
        "Package-aware response limits",
        "Live transfer / owner forwarding",
        "Automatic, automatic-with-review, and manual override modes"
      ]
    },
    {
      "id": "voice",
      "name": "Phone / Voice Center",
      "emoji": "\u260e\ufe0f",
      "min_level": 1,
      "desc": "Controls local line routing, call minutes, routes, call source, and status.",
      "details": [
        "Connected local line or WebGo line add-on",
        "Route map by department/person",
        "Inbound/outbound minute control",
        "Twilio/Telnyx-ready usage tracking fields"
      ]
    },
    {
      "id": "recorder",
      "name": "Recorder / Voicemail Machine",
      "emoji": "\ud83c\udf99\ufe0f",
      "min_level": 1,
      "desc": "Stores voicemail, recordings, transcription status, and callback notes.",
      "details": [
        "Recording status and owner review",
        "Voicemail queue",
        "Transcription-ready field",
        "Callback priority tags"
      ]
    },
    {
      "id": "mailbox",
      "name": "Mailbox / Email Center",
      "emoji": "\ud83d\udcec",
      "min_level": 2,
      "desc": "Receives, organizes, drafts, and tracks customer emails through the package workflow.",
      "details": [
        "Google mailbox connection checklist",
        "Received / answered / pending counters",
        "Draft replies for review",
        "Escalation to manager when needed"
      ]
    },
    {
      "id": "messages",
      "name": "Message Center",
      "emoji": "\ud83d\udcac",
      "min_level": 2,
      "desc": "Tracks SMS/chat style customer messages and keeps them tied to the customer record.",
      "details": [
        "Message counter by period",
        "Simple response queue",
        "Future WhatsApp/chat hook area",
        "Message evidence archive"
      ]
    },
    {
      "id": "ai",
      "name": "AI Brain Usage",
      "emoji": "\ud83e\udde0",
      "min_level": 3,
      "desc": "Usage control for Gemini, Google, OpenAI/Sof\u00eda summaries and action suggestions.",
      "details": [
        "Gemini/Google response status",
        "OpenAI/Sof\u00eda fallback field",
        "AI summary usage bucket",
        "Review before send option for sensitive actions"
      ]
    },
    {
      "id": "tickets",
      "name": "Client Service Desk",
      "emoji": "\ud83e\uddfe",
      "min_level": 3,
      "desc": "Turns calls, emails, and messages into service cases with pending/completed status.",
      "details": [
        "Open / pending / completed cases",
        "Customer callback list",
        "Simple priority labels",
        "Source-linked evidence trail"
      ]
    },
    {
      "id": "manager",
      "name": "Manager Review Queue",
      "emoji": "\ud83e\uddd1\u200d\ud83d\udcbc",
      "min_level": 4,
      "desc": "Anything Sof\u00eda should not approve alone is sent here for human review.",
      "details": [
        "Refunds, complaints, legal/sensitive issues",
        "Approval / reject / needs info buttons",
        "Linked original item",
        "Correction history instead of deleting records"
      ]
    },
    {
      "id": "forecast",
      "name": "Forecast / Usage Alerts",
      "emoji": "\ud83d\udcc8",
      "min_level": 4,
      "desc": "Projects monthly minutes, messages, and email pressure before the client exceeds the package.",
      "details": [
        "Used vs. included minutes",
        "Forecast at current pace",
        "Upgrade warning area",
        "Overage-risk indicator"
      ]
    },
    {
      "id": "archive",
      "name": "Evidence Archive Cloud",
      "emoji": "\u2601\ufe0f",
      "min_level": 1,
      "desc": "Stores call notes, email copies, recordings, message logs, and manager decisions.",
      "details": [
        "Call notes and voicemail files",
        "Email/message evidence",
        "Daily and monthly folders",
        "Audit history for corrections"
      ]
    },
    {
      "id": "growth",
      "name": "Growth / Follow-Up Desk",
      "emoji": "\ud83d\ude80",
      "min_level": 5,
      "desc": "For stronger packages: customer follow-up, website/presence hooks, and platform activation checks.",
      "details": [
        "Follow-up schedule",
        "Website contact lead intake",
        "Platform activation checklist",
        "Campaign/contact rotation notes"
      ]
    },
    {
      "id": "network",
      "name": "Department / Network Routing",
      "emoji": "\ud83d\udd78\ufe0f",
      "min_level": 6,
      "desc": "For advanced packages: multi-area, department, branch, or executive routing layers.",
      "details": [
        "Department clouds",
        "Advanced route rules",
        "Priority routing and escalation",
        "Network-level reporting"
      ]
    }
  ],
  "rules": {
    "no_toll_free": true,
    "phone_lines_included_by_default": false,
    "bookkeeper_included": false,
    "months_13_14": "Packages 2\u20138 only, annual virtual-service base only"
  }
}