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Sofía Reception Desk
Main live assistant layer for answering, greeting, routing, and documenting customer activity.
WebGo Virtual Service Operation Center — Package 8
Independent private platform for this package. This center tracks Sofía activity, phone minutes, recorder/voicemail, mailbox/email, messages, AI usage, manager review, evidence, and forecast.
Minute breakdown by activity bucket.
Demo fields now; later these receive live data.
Click any block to see what is active or locked in Package 8.
Main live assistant layer for answering, greeting, routing, and documenting customer activity.
Controls local line routing, call minutes, routes, call source, and status.
Stores voicemail, recordings, transcription status, and callback notes.
Receives, organizes, drafts, and tracks customer emails through the package workflow.
Tracks SMS/chat style customer messages and keeps them tied to the customer record.
Usage control for Gemini, Google, OpenAI/Sofía summaries and action suggestions.
Turns calls, emails, and messages into service cases with pending/completed status.
Anything Sofía should not approve alone is sent here for human review.
Projects monthly minutes, messages, and email pressure before the client exceeds the package.
Stores call notes, email copies, recordings, message logs, and manager decisions.
For stronger packages: customer follow-up, website/presence hooks, and platform activation checks.
For advanced packages: multi-area, department, branch, or executive routing layers.
Virtual service, website/presence, and local phone lines remain separate charges.
2,500 monthly email/intake items planning capacity.
2,500 messages/SMS/chat planning capacity.
1,400 voicemail/recording evidence items.
1,000 case/ticket planning capacity.
300 manager-review items planning capacity.
Website starts around $49/mo bundled. Local WebGo line add-on is $14.99/mo per line. No toll-free/free numbers.
Use this before activating a customer account.
This shows what belongs in this package versus higher packages.
| Module | Status | Starts At | Purpose |
|---|---|---|---|
| Sofía Reception Desk | Active | Package 1+ | Main live assistant layer for answering, greeting, routing, and documenting customer activity. |
| Phone / Voice Center | Active | Package 1+ | Controls local line routing, call minutes, routes, call source, and status. |
| Recorder / Voicemail Machine | Active | Package 1+ | Stores voicemail, recordings, transcription status, and callback notes. |
| Mailbox / Email Center | Active | Package 2+ | Receives, organizes, drafts, and tracks customer emails through the package workflow. |
| Message Center | Active | Package 2+ | Tracks SMS/chat style customer messages and keeps them tied to the customer record. |
| AI Brain Usage | Active | Package 3+ | Usage control for Gemini, Google, OpenAI/Sofía summaries and action suggestions. |
| Client Service Desk | Active | Package 3+ | Turns calls, emails, and messages into service cases with pending/completed status. |
| Manager Review Queue | Active | Package 4+ | Anything Sofía should not approve alone is sent here for human review. |
| Forecast / Usage Alerts | Active | Package 4+ | Projects monthly minutes, messages, and email pressure before the client exceeds the package. |
| Evidence Archive Cloud | Active | Package 1+ | Stores call notes, email copies, recordings, message logs, and manager decisions. |
| Growth / Follow-Up Desk | Active | Package 5+ | For stronger packages: customer follow-up, website/presence hooks, and platform activation checks. |
| Department / Network Routing | Active | Package 6+ | For advanced packages: multi-area, department, branch, or executive routing layers. |
Where the future live network connects.
Call events, minutes, voicemail, recordings, SMS usage, local line status, routing logs.
Email intake, drafts, response assistance, customer summaries, mailbox state, AI usage bucket.
Customer action taken, manager review, evidence archive, forecast alert, correction history, package control.